Frequently Asked Questions

Everything you need to know about our outdoor-ready fashion and gear.

How long does shipping take and what are the costs?

We offer standard and express shipping options. Standard delivery typically takes 3-5 working days, while express delivery arrives within 1-2 working days. Costs are calculated at checkout based on your location.

What is your return policy for apparel?

We offer a 123-day return period. If your clothing doesn't fit or meet your expectations, you can return it in its original condition for a full refund or exchange.

How do I know which size to order?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing those figures to our specific garment dimensions for the best fit.

Are your products covered by a warranty?

Yes, our 'Alpine Bond' covers all products against defects in manufacturing and materials for the reasonable lifetime of the item. We will repair, replace, or refund any faulty gear.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How should I care for my technical clothing?

To maintain performance, we recommend washing technical items at 30°C with a specialist cleaner like Nikwax. Avoid fabric softeners as they can damage breathable membranes and water-repellent coatings.